Effective Date: Jan 15, 2026
This Refund & Return Policy outlines the terms and conditions under which Mujoko accepts returns, processes exchanges, and issues refunds for products purchased from https://mujokotoba.com. We strive to ensure your complete satisfaction with our high‑waisted yoga shorts, activewear, and lifestyle apparel. By placing an order on our Site, you agree to the terms of this policy. Please read this policy carefully before making a purchase.
We accept returns of unused, unwashed, and undamaged products within 30 calendar days from the date you receive your order. To be eligible for a return or refund, items must be in their original condition with all original tags, labels, and packaging intact. Products that show signs of wear, washing, damage, or alteration are not eligible for return. We reserve the right to inspect all returned items upon receipt to verify eligibility.
Return requests must be initiated by contacting our customer service team at business@mujokotoba.com. In your message, include your order number, full name, contact information, the reason for the return, and photos of the product and packaging if applicable. Once your return request is approved, we will provide instructions for returning the item. Please do not return items without prior approval, as unauthorized shipments may be refused or delayed.
Return shipping costs are the responsibility of the customer, except in cases where the return is due to our error, such as defective merchandise, incorrect items shipped, or order fulfillment mistakes. In such cases, we will cover return shipping fees and provide a prepaid shipping label or reimbursement upon verification. We encourage customers to use a trackable shipping service and retain proof of postage, as we are not responsible for items lost or damaged in return transit.
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 7–10 business days of our inspection confirmation. Please allow additional time for your payment provider to post the refund to your account. Refunds include the purchase price of the returned product and standard shipping fees where applicable. Expedited or upgraded shipping costs are non‑refundable.
We offer exchanges for eligible products subject to availability. Exchanges follow the same 30‑day timeline and condition requirements as returns. If you wish to exchange an item for a different size, color, or style, contact customer support to coordinate the exchange. You may be responsible for any price difference and return shipping costs, unless the exchange is due to our error.
Products are considered defective if they have material or manufacturing flaws that affect normal use. If you receive a defective or incorrect item, contact us immediately within 7 days of delivery with photos or videos showing the issue. We will arrange for a replacement, full refund, or alternative resolution at no additional cost to you.
Certain items are non‑returnable and non‑refundable, including but not limited to gift cards, personalized or custom‑made items, final‑sale or clearance products marked as non‑returnable, and items returned after the 30‑day period. We reserve the right to deny refunds or returns for products that do not meet our policy conditions.
If you receive a damaged package, notify us within 48 hours of delivery with photos of the packaging and product. We will address shipping damage claims promptly. Orders canceled before shipment may be eligible for a full refund. Once an order has shipped, it is subject to our standard return process.